Monday, April 26, 2010
If you have one of these under performing employees, first decide whether they aren’t doing the job because they CAN’T or because they WON’T. Under the category of “can’t” you may have problems such as unclear expectations, insufficient resources, or a lack of knowledge or skill in completing the job at hand. Under the category of “won’t” you may have problems such as being inadvertently rewarded for low performance, or different priorities, or a lack of agreement on how things should be done. As a manager you have to understand why they aren’t meeting expectations before you can resolve the problem. Determining whether you are dealing with “can’t” or “won’t” is a good first step.
Wouldn’t it be great if all employees just came to work excited and motivated to reach important goals? One of the basic building blocks to reaching that highly motivated workforce is to deal with performance problems early. There are only a handful of employees who are naturally motivated no matter the environment. There is another handful that are naturally unmotivated no matter the environment. The vast majority is in the middle and can go either way depending on the culture that you, as the manager, build. What is considered normal and acceptable behavior in your department or business today? What culture are you building?