Right Way – Right Results
The Echo 3 Principle stresses the importance of doing things the right way to lead to the right results. Seems like a no-brainer, right? Well, actually it is often overlooked. The employee who achieves the “right results” is often allowed tremendous flexibility with methods. The boss will overlook those occasional infractions because, well, they achieve results. Keep in mind that accepting certain behaviors or methods that SHOULD be unacceptable, is building a lousy culture for your organization.
What about the “Right Way Wrong Results” employee? Have you ever dealt with someone like this? This is the person who is kind, caring, and follows all the rules. Everyone likes them. However, they are ineffective. They don’t achieve needed results. The boss may overlook this problem as well because the person is just “so nice.”
Here’s an idea. Take a look at your performance appraisal process. Make some changes so that “right way” and “right results” are clearly outlined. If you want a high performance values based culture, both must be defined and both must be important. The employees you reward and promote, your superstars, should be only those who achieve the right results the right way.